Cancellation and Refund Policy

This policy is available on our website for everyone to read. It applies to every client who places an order with Delegrace. Before completing your order, you will be asked to agree to these terms by clicking on an “Accept” or “Agree” button during the checkout process. Once your order is confirmed, we will also include a copy of this policy in your order confirmation email.

Cancellation Policy

We understand that sometimes plans change. If you need to cancel your order, you can do so within 48 hours of placing it. In such cases, payment gateway charges will be deducted from your refund.

However, if we have already started working on your order or if it has been communicated internally and moved into the processing stage, we will not be able to process a full cancellation. In these situations, we will calculate the cost of the work already done and the expenses we have incurred, and this amount will be deducted from your refund.

Delegrace also reserves the right to refuse service to any person at any point during the order process without providing a reason. If you have any concerns or wish to discuss a cancellation, please email us at [email protected]

Refund Policy

When you make a payment to Delegrace, the amount is kept in a client account. We start earning our fee as soon as we begin work on your project. This may include assigning a dedicated relationship manager, starting your onboarding process, or beginning work on the agreed tasks.

Because our work involves time, resources, and expertise that cannot be returned, we cannot issue refunds for the portion of work already completed. We also cannot refund any payments made to government departments, third-party agencies, or other service providers involved in your project.

Refunds are only possible in these situations:

• The order is cancelled within 48 hours, and we have not yet started work.
• We are unable to deliver the services we committed to.

Refunds are only possible in these situations:

• Orders placed under special offers, discounts, or promotions.
• Work has already begun.
• Delays caused by government bodies, regulators, or other authorities.
• Missing or incomplete documents from the client’s side.
• Failure to complete onboarding due to non-cooperation from the client.
• If only a part of a bundled or custom package is not used.
• Events beyond our control, such as natural disasters or pandemics.
• A change in business plans or service requirements by the client.
• Payments made directly to third parties or affiliates.

This is not a complete list. Each refund request will be reviewed by our Feedback Manager, who will make the final decision.

How to Request a Refund

To request a refund, send an email to [email protected] within 45 days of purchase. Please include:

• The reason for your request
• Your bank details for processing the refund
• Any supporting documents

We will review your request and respond within 15 to 25 business days after receiving all the necessary information.

Dispute Resolution and Jurisdiction